I had this issue since I upgraded my PC tower and made a clean W10 install on it. Everything was working fine before that. Now The scanner is detected, and respond normally, the machine can scan and print a copy on itself, but only the scanner is detected from the PC in the devices manager.
I tried Canon drivers, none will install until the end, they stop after "device found, please wait until the end of the installation" then cycle over "Device not detected, please connect the USB cable to the printer" etc (I reconnect the printer, the utility detect it, freeze for 15 min, then again not detected)
tried others answers found here => w + R => printermanagement.msc doesnt exist on my windows.
Drivers seems fines when I uninstall them and then reconnect the printer, windows auto install I guess but only the scanner.
Now I've tried manual install on virtual USB port, so the printer now appear on the list, but the error showed => 'data cant be send to printer due to current status of the printer. Check that printer is connected, try reboot etc etc'
Nobody ever mentionned anywhere the USB cable, which I think is related to my issue here, but I've also tried to switch and even bought a new one without success.
The printer is a Canon MG2550S.
Thanks for your help
1 Answer
Try the following steps:
- Clear the print spooler:
Run cmd.exe with Run as Administrator.
Type net stop spooler then press “Enter“.
Type del %systemroot%\System32\spool\printers* /Q then press “Enter“.
Type net start spooler then press “Enter“.
In Control Panel, Programs and Features, remove the Canon applications.
In Control Panel, Devices and Printers, Drivers Tab, remove the Canon Drivers.
Restart the computer.
Now go back to Devices and Printers:
Add a Printer and select your Canon Printer (You will need it plugged in by USB before trying to Add)
Allow it to install and test printing.
If the printer is still giving issues, try the Windows 10 Driver from this page.
Operating Systems:
Windows 10 (64bit)
Download / Installation Procedures
Download the driver only (not the full package)
Canon PIXMA MG2550S Windows Driver Download – 47.2Mb
Do not uninstall anything at this point.
Try installing the basic driver.
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