Wacom Cintiq Express Key Remote not responding - 16.04

I have a Wacom Cintiq 27HD Touch. My system is 64bit AMD running Ubuntu 16.04/64 .

The keys on the Express Key Remote do not appear to be sending events for me to re-map.

X is recognising it as existing:

xsetwacom list
Wacom Cintiq 27QHD touch Pen stylus id: 9 type: STYLUS
Wacom Express Key Remote Pad pad id: 10 type: PAD
Wacom Cintiq 27QHD touch Finger touch id: 11 type: TOUCH
Wacom Cintiq 27QHD touch Pen eraser id: 15 type: ERASER
@host:/dev/input/by-id# ls -l usb-Wacom_Co._Ltd._ExpressKey_Remote-event-mouse usb-Wacom_Co._Ltd._ExpressKey_Remote-mouse
lrwxrwxrwx 1 root root 10 Oct 9 10:44 usb-Wacom_Co._Ltd._ExpressKey_Remote-event-mouse -> ../event13
lrwxrwxrwx 1 root root 6 Oct 9 10:44 usb-Wacom_Co._Ltd._ExpressKey_Remote-mouse -> ../js1
@host:/dev/input/by-id# ls -l ../event13 ../js1
crw-rw-r-- 1 root input 13, 77 Oct 9 10:44 ../event13
crw-rw-r-- 1 root input 13, 1 Oct 9 10:44 ../js1

Running xev reports no events from the remote, but does record events from the touch screen, stylus, etc.

X recognises the various key attributes:

xsetwacom -s --get "Wacom Express Key Remote Pad pad" "all"
Property 'Wacom Tablet Area' does not exist on device.
xsetwacom set "Wacom Express Key Remote Pad pad" "Button" "1" "key +1 -1 "
xsetwacom set "Wacom Express Key Remote Pad pad" "Button" "2" "+Shift_L +equal -equal -Shift_L "
xsetwacom set "Wacom Express Key Remote Pad pad" "Button" "3" "+3 -3 "
xsetwacom set "Wacom Express Key Remote Pad pad" "Button" "8" "+8 -8 "
xsetwacom set "Wacom Express Key Remote Pad pad" "Button" "9" "+minus -minus "
.
.
.
Property 'Wacom Pressure Recalibration' does not exist on device.

Any suggestions on how to get this to work?

2 Answers

There is a dongle but you might not have noticed it plugged in to a USB port on your Cintiq. It looks like this:

Since you don't have any serial numbers listed in your wacom_remote sysfs directory (

cd /sys; sudo find . -iname "wacom_remote" | xargs ls

), I can see that the pairing between your dongle and your remote has been broken. There is a way to unpair the remote from the command line (

sudo echo * > unpair_remote

in the wacom_remote directory), but it is unlikely that you did this. If you use multiple remotes, one remote could "pair over" the pairing of the first remote, but I don't know how the pairing gets lost other than these two methods. FYI the remote has the ability to pair with up to 5 remotes.

Anyway to repair your device follow the instructions at this link:

or use google's cache of those instructions:

Since the links provided by Aaron Skomara are dead, I will give the solution I found on a asian wacom site:

• Just connect the remote, place it on the left and press the power switch on it untill it blinks.

• Type xsetwacom list in the terminal and the remote shows up!